Why are my passes not appearing in the app?

It's likely the email address or name you're using with the MINDBODY® app is different than what's on file with that particular business.

The MINDBODY app automatically syncs with a business by matching two pieces of information across accounts: your email address and your name. If these details don't match, then you'll need to manually sync your accounts to access all of your passes.

Manually syncing with an alternate email address

  1. Tap the Menu icon at the top left corner of your screen.
  2. Select Settings from the navigation menu.
  3. Tap the Send button under Email Verification.

Now check your Inbox for the verification email — it should arrive within a few minutes. 

Open this verification email and click the enclosed link, then scroll to the "Search for a business" section at the bottom of the screen.

  1. Enter the name of the missing business, and tap Search.
  2. Tap on the name of the business you would like to sync.
  3. Enter the email address and password you use with this business.
  4. Tap Sign In.


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