When you register with MINDBODY, the app searches for matching profiles held with local businesses and syncs them to your mobile device. The syncing process works by matching two pieces of information across accounts: your email address and your first and last name.
If some of your accounts successfully synced, but others did not, then you may have used an alternate email address when you registered with the businesses that aren’t showing in the app. It’s also possible that your name was misspelled when your accounts were created with those businesses. In such a case, you'll need to manually sync your account to these businesses.
If a business or your passes are missing, make sure the email address and name used with the MINDBODY® app match that used with the business. You can also manually sync your account.
If you've updated the email address or name used with a local business, you can sync them to the MINDBODY app by resending the verification email and clicking on the enclosed link.
If some of your accounts are still missing, or one of your accounts uses an email address that's different than the one used with the app, you may need to manually sync these businesses to the MINDBODY app. To complete this process, you'll need to know the email address and password used with these missing businesses, and to resend the MINDBODY app verification email.
- Tap the Menu icon at the top left corner of your screen.
- Select Settings from the navigation menu.
- Tap the Send button under Email Verification.
Now check your Inbox for the verification email — it should arrive within a few minutes.
Open this verification email and click the enclosed link, then scroll to the "Search for a business" section at the bottom of the screen.
- Enter the name of the missing business, and tap Search.
- Tap on the name of the business you would like to sync.
- Enter the email address and password you use with this business.
- Tap Sign In.
If you've signed up with additional businesses since your initial verification, you will need to resync your accounts to add them to the app. You can sync all your accounts using "automatic syncing," or individual accounts by following the "manual syncing" instructions listed above.
Once your MINDBODY account syncs with a local business, any newly purchased passes will be immediately accessible through the app.