I'm not receiving my verification email

You'll need to register a MINDBODY® account when using the app for the first time. When you sign up, we'll send you a verification email that syncs the app with the existing profiles used at your favorite businesses. Once synced, you can access your passes and book services directly from your smartphone.

If you can't find your verification email, try resending it and waiting a few minutes. You might also double-check the email address you used when signing up.

How to resend your verification email

  1. Tap the Menu icon at the top left corner of your screen.
  2. Select Settings from the main menu.
  3. Tap the Send button under Email Verification.

Now check your Inbox for the verification email—it should arrive within a few minutes.

Note: To keep MINDBODY as secure as possible, the verification email will expire after 72 hours. If you can’t get to it within the three-day window, then just resend the verification email.

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What if I entered the wrong email address?

If you made a mistake when signing up, you'll need to create a new MINDBODY account with your desired address. Make sure your new account uses the same email address and name you use with local businesses -- this is necessary to automatically sync your accounts.

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I'm still not receiving the verification email

Email providers occasionally misidentify MINDBODY emails as spam. As a result, your confirmation email may end up in your Junk/Spam folder, or not arrive at all.

If you can't find the verification email in either of these folders, then log into your email account and add confirm@mindbodyonline.com to your address book. You can then resend the activation email from the MINDBODY app.

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